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What Blocks Performance Support from Becoming a Strategic Initiative?
When Einstein defined insanity as “Continuing to do what we’ve always done and expecting different results”, he was on the money. We continue to train with hopes that some form it…some technology...
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Assembling the Performance Support Strategy Puzzle
Performance Support is a lot more complex than a job aid. I would add that when properly integrated as an inclusive bridge between training and actual work performance there exists an inherent...
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Myths, Monsters & Performer Support
Training as a profession has always sort of been in a “sales” role. Selling the shift from classroom training to on-line e-learning, and then back again as a compromise to protect a draft pick and a...
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Tin Can & Performer Support – “Just Enough – Just in Time – Just for Me”
Have you ever explained something to someone who is either hearing it for the first time or is still trying to get their head wrapped around the concept? You know how they will nod slowly in seeming...
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Is Tin Can API Lipstick on the SCORM Pig?
Last week [October 25th] I had the distinct privilege of sitting in on the Tin Can API break-out session that was presented by Aaron Silvers of ADL. I’m not sure of his exact title, but his role was in...
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Selling Performance Support In-House
Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. The advent of Experience API [a.k.a. Tin Can], becoming a reality...
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Change the Conversation – Extend the Blend
We’ve been touting Training as a viable solution to virtually any performance problem for years. Our clients bought in. They’ve been buying in for as long as we’ve been selling it. We’ve done it well,...
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Supporting the Learner-To-Performer Continuum
Training was never intended to support a Performer in their work context. Training is not designed to be agile enough, or flexible enough to adapt to diverse needs, or accessible enough at the moment...
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Embedded Performer Support – A New Discipline
We were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert – Repeat – This is a code yellow alert!” My colleagues all went to...
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Performer Support and the Two-Finger Wave
In my current role, I work in a virtual environment that is strategically located between corn and soy beans in the rolling hills of southeastern Indiana. Driving narrow, rural country roads to...
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Embedded Performer Support [EPS] Implies Intentional Design
The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to...
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Embedded Performer Support & Eating the Elephant
Implementing Embedded Performer Support [EPS] can be as daunting a task as eating an entire elephant. Not sure I’d ever want to eat an elephant, but if I did, it would be one bite at a time versus...
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Embedded Performer Support & the World of MOOCs
MOOCs came from an academic birthright, and they are structured to accomplish the transfer of knowledge in some very innovative “flipped classroom” approaches that are less structured and open to...
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Enterprise Systems Deployment vs. Bathing an Orangutan
Adoption of a new system is very similar to the process of building competency; in fact, the same methodology accomplishes both – Embedded Performer Support [EPS]. Competency in the use of a business...
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AGILE Is As AGILE Does
As with earlier conferences that I’ve spoken at this year, there is once again a lot of buzz around the concept of AGILE. AGILE what? That is a key question to ask because from what I’m seeing, not...
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Don’t Just Deploy Business Systems – Implement to Adoption
I doubt there are many [any?] who want less-than-flawless-execution when users access critical business applications that have the potential to create chaos when mistakes are made. And yet, we continue...
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Business Systems Deployment: Driving Implementation & Adoption with EPS
I doubt there are many [any?] who want less-than-flawless-execution when users access critical business applications that have the potential to create chaos when mistakes are made. And yet, we continue...
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Ready Vs. Readiness: EPS to the Rescue
Building competency is a journey. It is a journey that extends well beyond the formal learning event [Training] and into the post-training work context where there is no longer any safety net. Mistakes...
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Time-to-Business Impact & the Role EPS Plays
Embedded Performer Support [EPS] is the discipline we so desperately need to integrate into our Training efforts. Notice that I did NOT say we should walk away from or stop Training. We still have a...
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False Competency & the Perfect Hole
We know everyone leaving our class on “Digging the Perfect Hole” knows which end of a shovel to hold and the finer conceptual points of digging a very fine hole. With confidence we can say they have...
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