Adoption of a new system is very similar to the process of building competency; in fact, the same methodology accomplishes both – Embedded Performer Support [EPS]. Competency in the use of a business application implies end-users [Performers] are equipped to execute tasks flawlessly; whereas, Adoption implies end-users exercise their competency willingly and consistently. Implementation of an EPS solution enables competency at the point of work. Without it, you may as well bathe the ape and deal with the absence of adoption.![]()
