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Performance Support: Just Gimme Three Clicks!
Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that...
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Performance Consultant Lives Matter!
What follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. No instructional designers were harmed during this transition, but I must confess...
View ArticleBoxed In By LearningTechnology
Maybe I’m the one boxed in by technology. Maybe it’s my bias that makes me nuts over the alternatives we consider as innovation. LES can only be part of the answer to “something bigger”…something we...
View ArticleDon’t Skimp On Discovery @ Point-of-Work
This post was triggered and complimentary to Bob Mosher’s post on 11/17…an important read that I agree with completely. What I offer today is an attempt to articulate a “Yes and…” in this post. The...
View ArticleIt’s Time to Go Ninja!
Who “woulda thunk it” possible to be swept up…or is swept out more appropriate…into the chaos of three corporate downsizing events in less than seven years? Could that even happen to the same guy? Oh,...
View ArticleIs 2018 Going To Be a Step-Change Year for L&D?
There is urgency to this step-change requirement that needs to address Moments of Need at the Point of Work when they manifest and where they manifest. Productivity and profitability are hard-wired...
View ArticleAnatomy of Digital Performance Support (DPS) Integration
A common misconception is treating DPS as a technology solution and finding some application(s) where to apply it. Finding a “fit” is important, but DPS is only the enabling technology to a cultural...
View ArticlePERFORMANCE SUPPORT – Converging Learning with Point-of-Work
A perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. L&D cannot keep pace. Even with smaller...
View ArticleDeployment Vs. Implementation – Is There a Difference?
If L&D spent half the time enabling human performance at Point-of-Work in the operation of new systems as IT spends in fine-tuning and optimizing the systems prior to GoLive, think about how much...
View ArticleFree Agent – Hurled Through the Window of Opportunity
If your organization recognizes that true business results are won…or lost…@ the Point-of-Work, and a bold decision is under consideration to head up the mountain, meet me at base camp, and let’s kick...
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